Observing the User Experience: A Practitioner’s Guide to User Research

Authors: Andrea Moed, Mike KuniavskyPublished: 9/21/2012Format: PaperbackPage Count: 608Goodreads Rating: 3.98The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. "Observing the User Experience" will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques

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