Doorbells, Danger, and Dead Batteries: User Research War Stories

Author: Steve PortigalPublished: 12/6/2016Format: PaperbackPage Count: 248Goodreads Rating: 4.14User research war stories are personal accounts of the challenges researchers encounter out in the field, where mishaps are inevitable, yet incredibly instructive. Doorbells, Danger, and Dead Batteries is a diverse compilation of war stories that range from comically bizarre to astonishingly tragic, tied together with valuable lessons from expert user researcher Steve

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Interviewing Users: How to Uncover Compelling Insights

Author: Steve PortigalPublished: May 2, 2013Format: PaperbackGoodreads Rating: 4.14Interviewing is a foundational user research tool that people assume they already possess. Everyone can ask questions, right? Unfortunately, that's not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You'll move from simply gathering data to uncovering powerful insights about people. Interviewing Users will explain how to succeed with interviewing, including: * Embracing how other people see the world * Building

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